Comm 1 Handout Wed 18 March

Hi all,

I have emailed you all the notes from last weeks class. If you have not received them can you please email me your current email address so that I can forward this on to you!

Thanks :-)

CHECK CHECK... Am I listening???

Kia'ora :-)

Every week I will be posting an activity online to help you hone your communication skills... I will try to make them as user friendly and practical as possible... so here is your first activity to practice over the next week!

Take the opportunity to check your ACTIVE LISTENING skills...
Using 1 conversation per day... try the following...

FOCUS your EARS
your EYES
your BODY
your FEELINGS to the person you are listening to

ALLOW them the space to speak...

ACKNOWLEDGE what they have said...

REFLECT - How did you feel about your active listening?
How could you improve your listening in the next conversation?
How did active listening affect the flow, length and depth of your conversation?

Clarifying the Communication Assessment

Date: Thursday the 29th of May

Interview Location: H602 (morning) / clinic
H608 (afternoon) / clinic

You need to be there at (and slightly before) the time of your interview.
It is expected that you will provide a client to work with who is not another student.

If you haven't organised someone you need to let David know by the end of Monday 26th May!!

Process

At the time of your session you will need to be at the door of the room that the interview is taking place. Remember to breathe deeply, or do whatever you need to to calm yourself down.

After the interview finishes, you will go to the clinic and set up your room while your client waits in reception. The clinic with the open door will be the one you use. You can use the table that is in the clinic, but use your own linen. You can use the pillows in the clinic as long as you use your own pillow cases.

Make sure that you

• Finish your massage by an hour after the time that your interview started at the latest
• Are out of the room before the next student turns up.
  
• Leave the door to the clinic open.

Assessment Times

(H602)

9:00 - Debbie

9:20 - Moira

9:40 - Sandra

10:00 - James

10:20 - Tessa S

10:40 - Janelle

11:00 - Tessa G

11:20 - Victoria

11:40 - Jaime

(H608)

1:00 - Kath

1:20 - Hannah

1:40 - Alan

2:00 - FREE

2:20 - Simon

2:40 - Antony
3:00 - Sal
3:20 - Shannon

Focus for the period 12 May - 29 May

Your eyes should be on the goal - your communication 1 interview on the 29th of May.
I've just added the assessment schedule to WikiEducator.

Make sure you take some time to get some feedback from your classmates over the next 3 weeks on your communication skills.

Focus for the period: 8 - 17 April

Over the 8-17 April the aspects of communication that you need to focus on have been covered in the Basic massage post.

Getting started

Over the weeks of the 10th March - 6 April you should reflect on your use of the interpersonal communication techniques that were covered in your recent Communication class.

When you are communicating with another person (either in or out of a massage context), pay attention to one of the following

1. Notice whether you are attending to the other party, and whether they are attending to you. What is the difference between a conversation which is being attended to, and one which is not?
   
   
2. Be aware of your use of open & closed questions in your conversation. Notice the types of responses that you get when you use a particular type of questioning technique.

You should continue to apply this exercise in your life until you understand the appropriate times to use these techniques, and you feel that your use of the techniques is natural.

OPTM6 Communication 1

Level: 5
Credits: 5

• Directed Learning hours: 25
• Self Directed Learning hours: 25
• Total Learning Hours: 50

Course Blog

Aims

• This course aims to equip students with the basic skills for successful communication in a range of therapeutic situations, exploring aspects that affect interpersonal communication.

Pre-requisites

• None

Co-requisites

• OPTM1 Study Skills
• OPTM2 Basic Massage

Learning Outcomes

At the successful completion of this course, students will be able to:

1. Demonstrate competence in conducting, recording and critiquing an interview according to guidelines provided.
2. Examine interpersonal communication patterns.
3. Identify possible barriers to effective communication and strategies for overcoming these.
4. Constructively evaluate their own interpersonal communication and that of their peers.

Content

• The communication process
• Theoretical principles underlying interpersonal communication and rapport building.
• Factors influencing interpersonal communication.
• Communicating with people with communication difficulties.
• A range of communication skills including; attending/listening skills, reflecting, paraphrasing, open and closed questioning, giving and receiving feedback
• Interviews – planning, implementing and reporting on.
• Assertiveness skills
• Report writing.
• Sympathy/empathy/bias/transference.
• Reflection.

Assessment

Attendance Requirements

Students are expected to attend 90% of practical classes. If in the opinion of the programme manager students have a valid reason for non-attendance, their total attendance may be permitted to drop to a minimum of 80%. Non-participation in these classes is treated as non-attendance. Students will be expected to engage with online discussions and activities and in some instances, participation may be required.

Completion requirements

Students must achieve competency in all assessment tasks for completion of this course. Students attendance and participation must also comply with the attendance requirements of the course.

Student Reading List

Required Reading Resources:

• The course coordinator may require selected reading resources.

Recommended Reading Resources:

• The course coordinator may recommend selected reading resources.